COOKIES POLICY

Welcome to The Connecter's Cookies Policy. This policy explains what cookies are, how we use them on our website, and your choices regarding their use. We aim to be transparent about our data practices and ensure you have control over your online experience.

WHAT ARE COOKIES?

Cookies are small text files placed on your device by websites you visit. These files store small pieces of information about your activity on the website, which can be used to enhance your browsing experience.

Cookies serve various purposes, including:

• Session Management: Maintaining your login status as you navigate the site.
• Personalization: Remembering your preferences and settings.
• Analytics: Collecting data to understand user behavior and improve the site.
• Advertising: Delivering relevant advertisements and measuring their effectiveness.

TYPES OF COOKIES WE USE

We use various types of cookies to enhance your experience on our website. These cookies can be categorized as follows:

• 1. ESsential Cookies

  Essential cookies are necessary for the website to function properly. They enable core functionalities such as security, network management, and accessibility. Without these cookies, the website may not perform optimally, and certain services may be unavailable.

• 2. performance Cookies

  Essential cookies are necessary for the website to function properly. They enable core functionalities such as security, network management, and accessibility. Without these cookies, the website may not perform optimally, and certain services may be unavailable.

• 3. Functionality Cookies

  Functionality cookies allow the website to remember choices you make (such as your language or region) and provide enhanced, personalized features. These cookies can also be used to remember changes you have made to text size, fonts, and other parts of web pages that you can customize. Note that certain data, including PIN codes, is stored locally on the user's device.

• 4. Targeting/Advertising Cookies

  Targeting and advertising cookies are used to deliver advertisements that are relevant to you and your interests. They also limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns. These cookies remember that you have visited a website and this information is shared with other organizations, such as advertisers.

• 5. Analytics Cookies

  Analytics cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. In some cases, this may include data related to biometric authentication processes, such as "liveness checks" and duplication detection. These cookies ensure that our biometric systems continue to improve in accuracy and security, reducing the likelihood of false positives and protecting against fraudulent activities like deepfakes.

Use of Cookies by AI Features

Our AI Robo-Advisor may utilize cookies and similar tracking technologies to enhance user experience and provide personalized support

Data Management on User Devices

Certain data, including but not limited to PIN codes, is stored locally on the user’s device. When users need to back up their accounts on a new device, account recovery is facilitated through email verification, cloud services, and facial biometric authentication. This protocol ensures that sensitive information remains secure and under the exclusive control of the user.

Third-Party Cookies:

We may also use cookies from third-party service providers to perform these functions. These third parties include, but are not limited to:

• Google Analytics: For website analytics and performance tracking. https://policies.google.com/privacy
• Facebook: For social media integration and advertising. https://www.facebook.com/policy.php
• Twitter: For social media integration and advertising. https://twitter.com/en/privacy
• LinkedIn: For social media integration and advertising. https://www.linkedin.com/legal/privacy-policy
• DoubleClick: For advertising and tracking purposes. https://policies.google.com/technologies/ads
• Hotjar: For heatmapping and session recording to understand user interaction. https://www.hotjar.com/legal/policies/privacy/
• Zendesk: For customer support and chat functionalities. https://www.zendesk.com/company/customers-partners/privacy-policy/
• Mailchimp: For email marketing campaigns and tracking. https://mailchimp.com/legal/privacy/
• Stripe/PayPal: For payment processing and transaction tracking.https://stripe.com/privacy ; https://www.paypal.com/webapps/mpp/ua/privacy-full
• YouTube/Vimeo: For embedding videos and tracking video performance. https://policies.google.com/privacy ; https://vimeo.com/privacy
• Facetec: For biometric authentication services, including liveness detection and anti-spoofing measures. This service ensures that facial recognition data is processed securely, and any related cookies are managed within the framework of our privacy and security policies. https://dev.facetec.com/privacy-site

How We Use Cookies

Cookies play a crucial role in enhancing your experience on our website in several ways:

• 1. Enhancing User Experience: We use cookies to manage your session on our website, ensuring your login status is maintained as you navigate different pages. This prevents repeated logins during a single session. Cookies also remember your preferences, such as language settings and display options, enabling a seamless and personalized browsing experience. In the context of facial biometric authentication, cookies help maintain session integrity and improve the security of your interactions.
• 2. Personalizing Content: Cookies help us customize the content and services we offer based on your preferences and past interactions. For instance, if you frequently access certain features or content on our website, cookies enable us to prioritize and present these elements more prominently. This level of customization improves your user experience by making our website more relevant and tailored to your needs.
• 3. Analyzing Usage: Cookies collect valuable data on how you interact with our website, such as which pages you visit, how much time you spend on each page, and any issues you encounter. This information helps us understand user behavior, identify popular features, and detect areas needing improvement. By analyzing this data, we can optimize our website’s performance, enhance its usability, and ensure that we are meeting the needs of our users effectively.
• 4. Delivering Targeted Advertising: Cookies enable us to deliver advertisements that are specifically tailored to your interests. By tracking your browsing habits and preferences, we can show you ads that are relevant to you, enhancing your overall online experience. Additionally, cookies help us measure the effectiveness of our advertising campaigns by tracking user interactions with ads, such as clicks and conversions. This data is essential for refining our marketing strategies and ensuring that our advertisements reach the right audience.
• 5. Ensuring Security: Cookies are essential for enhancing the security of our website and protecting your personal information. They help us detect and prevent fraudulent activities by monitoring patterns of behavior, such as multiple failed login attempts. In addition, for users utilizing facial biometric authentication, cookies play a role in verifying session continuity and integrity, helping to safeguard against unauthorized access and potential identity spoofing.

GDPR Compliance and Legal Basis for Processing

• Compliance with GDPR: Our use of cookies complies with the General Data Protection Regulation (GDPR) and other relevant data protection laws. This ensures that your personal data is processed transparently, fairly, and securely.
• Legal Basis for Processing: We process your data based on your consent, provided through our cookie consent banner. You can withdraw your consent at any time by adjusting your cookie settings on our website.

Your Rights Under GDPR

• Your Rights Under GDPR: Under GDPR, you have the following rights regarding your personal data collected through cookies:

• Right to Access: You have the right to request access to the personal data we hold about you.
• Right to Rectification: You have the right to request corrections to any inaccurate or incomplete data.
• Right to Erasure: You can request the deletion of your personal data under certain conditions.
• Right to Restrict Processing: You can request the limitation of the processing of your data under specific circumstances.
• Right to Data Portability: You have the right to request the transfer of your data to another service provider in a structured, commonly used, and machine-readable format.
• Right to Object: You can object to the processing of your personal data for direct marketing purposes.

Your Choices Regarding Cookies

We believe in providing you with control over your online experience, including how cookies are used. Here are the choices available to you:

Managing Cookies Through Browser Settings: You can manage your cookie preferences through your web browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Here’s how you can manage cookies in popular browsers:

• Google Chrome: Go to Settings > Privacy and security > Cookies and other site data.
• Mozilla Firefox: Go to Options > Privacy & Security > Cookies and Site Data.
• Microsoft Edge: Go to Settings > Site permissions > Cookies and site data.
• Safari: Go to Preferences > Privacy > Cookies and website data.

By adjusting these settings, you can control the acceptance of cookies. Please note that disabling cookies may affect the functionality and performance of our website, and some services may not be available.

• Opting Out of Targeted Advertising: You can opt-out of targeted advertising by visiting industry opt-out platforms such as:

• Digital Advertising Alliance (DAA): optout.aboutads.info
• Network Advertising Initiative (NAI): optout.networkadvertising.org
• European Interactive Digital Advertising Alliance (EDAA): youronlinechoices.eu

These platforms provide tools to manage your preferences for targeted advertising from participating companies.

• Cookie Consent Banner: When you first visit our website, you will see a cookie consent banner. This banner allows you to accept or decline the use of cookies. You can change your preferences at any time by accessing the cookie settings link on our website.
• Deleting Cookies: You can delete cookies stored on your device at any time. This can typically be done through your browser settings. Deleting cookies will remove any stored information, but it may also impact your experience on our website
• Do Not Track (DNT) Signals: Some browsers offer a "Do Not Track" feature that lets you express a preference not to be tracked across websites. While we do not currently respond to DNT signals, we offer mechanisms for you to manage cookie preferences as described above.

Changes to This Cookies Policy

We may update this Cookies Policy from time to time to reflect changes in our practices, technologies, legal requirements, and other factors. When we make changes, we will update the "Effective Date" at the top of the policy.

• Notification of Changes: We will notify you of any significant changes to this Cookies Policy by posting the new policy on our website and providing an update through our services. In some cases, we may also send a notification via email or other communication methods.
• Reviewing the Changes: We encourage you to review this Cookies Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes to this Cookies Policy constitutes your acceptance of the updated policy.
• Cookies and Customer Support Cookies may be utilized during customer support interactions to maintain session data and improve the quality of service. However, users should be aware that:
• Support Interaction Limitations: The Connecter is not liable for any consequences resulting from the use or management of cookies during support interactions. Users should manage their cookie settings according to their preferences and seek additional verification if critical decisions are involved.
• User Control: You have the option to manage or disable cookies through your browser settings. The Connecter encourages you to review and adjust these settings as necessary, particularly if you are concerned about privacy during customer support sessions.

Contact Information

If you have any questions or concerns about our use of cookies, please contact us at: [email protected]

Additional User Guidance

Detailed Management Instructions for Mobile Browsers: For mobile browsers:

• Chrome for Android: Go to Menu > Settings > Site settings > Cookies.
• Safari for iOS: Go to Settings > Safari > Block All Cookies.

Impact of Disabling Cookies: Disabling cookies may impact the functionality and performance of our website. Essential services, such as maintaining your login status and preferences, may not work properly if cookies are disabled.